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General Information & Policies

What types of payment do you accept?
We take all major credit cards (Visa, Mastercard, and American Express) debit cards, and cash. We do not accept personal cheques.

Refund/Exchange Policy
If you do not pick up your order, Cake Bake Shoppe will not issue a refund, regardless of the circumstance. We will keep the product until it can be picked up or a new product can be provided; however, you will have to pay for both. We will not refund any product abandoned by the customer.

Order Complaint Policy

If the product provided by Cake Bake Shoppe is unsatisfactory, please advise us within 24 hours of your event. We will provide a full refund if 75% of the product is returned to us within that time frame. Refunds will not be considered if product is returned after the 24-hour period. We retain the right to judge our product quality for ourselves.

Order Cancellation Policy
Cancellation or changes of your online/in-person order requires 48 hours’ notice from the time the product is to be picked up. A refund or credit will not be issued if cancellation is made within the 48-hour timeline. Changes within the 48-hour timeline cannot be guaranteed.

Refunds on tiered, wedding, or custom cakes are handled differently. Please refer to the wedding cake contract regarding refunds for these items.

Delivery Policy

We use a 3rd party delivery company for local deliveries. All deliveries are made between 11:00 am and 6:00 pm the date specified upon ordering. A specific time cannot be guaranteed. If you have not received your delivery by 6:00 pm, please contact us via email at so we may track your order. If we are unable to contact the customer for delivery and the item is un-deliverable, the item will be returned to the bakery for pick up or the delivery will be rescheduled. The original delivery charge still applies, and an additional charge will be made for rescheduled deliveries. If a no-contact delivery is requested, Cake Bake Shoppe is not responsible for items damaged due to weather/excessive temperature or sun exposure. If item is damaged in transit, please contact Cake Bake Shoppe by telephone at 403-266-7003 or email at immediately so we may find a solution, whether that is replacement of product or refund. Failure to report damaged products immediately after delivery will forfeit any refund or replacement.

Wedding deliveries are subject to different terms. Please refer to your Wedding Cake Contract for specific terms.

Allergy Disclaimer

Please be aware that although we have strict processes in place to prevent cross-contamination there is still a slight risk of the presence of any allergen, apart from peanuts/nuts as we do not use these in our kitchen.

Out of Stock Policy
Our stock fluctuates throughout the day with sales demand and stock that we receive from vendors. If an item you ordered is out of stock, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from or a full refund of your order.

What personal information does Cake Bake Shoppe collect?
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Cake Bake Shoppe may collect certain personal information from customers, business partners, employees and candidates for employment. Cake Bake Shoppe does not collect personal information when you visit the Cake Bake Shoppe website unless you choose to provide such personal information. No credit card information is stored on Cake Bake Shoppe’s website. Credit card information that is given by phone is destroyed immediately after approval and processing.

How does Cake Bake Shoppe use personal information?
Cake Bake Shoppe will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Cake Bake Shoppe through other sources such as trade shows and/or our advertising campaigns.

With whom does Cake Bake Shoppe share personal information?
Cake Bake Shoppe will not share personal information with third parties. Cake Bake Shoppe will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Choice and Consent
Cake Bake Shoppe does not require that customers, business partners or visitors to the Cake Bake Shoppe website provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.

Security of Personal Information
Cake Bake Shoppe is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Cake Bake Shoppe employs reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information including credit card number, name and address, so that it cannot be read over the internet. Only those employees who need access to our users’ information to do their jobs are allowed access. Employees who violate our privacy policy are subject to disciplinary action.

Other Information/Logging and Cookies
Like many other websites, we use “cookie” technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer’s browser to store your preferences. When you visit a website, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of websites.

Links to Non-Cake Bake Shoppe Websites and Third Parties
The Cake Bake Shoppe website may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the Cake Bake Shoppe website. Cake Bake Shoppe does not control those sites or their privacy practices, which may differ from Cake Bake Shoppe. We do not endorse or make any representations about third party websites. The personal data you choose to give to unrelated third parties is not covered by the Cake Bake Shoppe Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Cake Bake Shoppe; that sharing is governed by that third party company’s privacy policy.

Online Policy Only
This Privacy Policy applies only to information collected through this site. It does not apply to any information collected or disseminated by any other method. Cake Bake Shoppe reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at and does not apply to information collected offline by Cake Bake Shoppe.

Please be sure to read this Privacy Policy before using or submitting information to us.

Your use of this website is subject not only to the terms of the Privacy Policy, but also to this site’s Terms of Use. This Privacy Policy is subject to change from time to time, so please check back periodically. By accessing and using our website, and by providing us with your information, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.

Children Under 13
We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

Access and Opting Out
You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to us and you wish to have it removed from our records, if you have other questions about this policy, the information you have provided to us, or wish to notify us that you do not want your information shared with unaffiliated third parties, please contact us at:

Cake Bake Shoppe, 33 High Street SE, Calgary, AB T2Z 3T7, or email us at, So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate “Delete Information,” “General Privacy Question,” “Access to Personal Information,” or “Opt Out of Sharing.” We will respond to all reasonable requests as soon as feasible.

Contact Information
Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, you may make a written submission to Cake Bake Shoppe, 33 High Street SE, Calgary, AB T2Z 3T7 or email us at So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate “Delete Information,” “General Privacy Question,” “Access to Personal Information,” or “Opt Out of Sharing.” We will respond to all reasonable requests as soon as feasible.

Changes to this Statement

Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Cake Bake Shoppe encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

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